xWhy collecting the "reactions" of the participants in a class-room training ?

xxxAssessing the training effectiveness is a more and more important topic in enterprise training. The reason is not only because we have an increasing pressure to reduce costs and to optimize the return on investment, but also because such an evaluation gives us important indications on how we can enhance constantly the quality of training and make it more target-oriented.

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The well-known model of Donald Kirkpatrick (1994) identifies for levels of evaluation: Reactions, Learning, Transfer and Results.  Each successive level represents a more precise measure of the effectiveness of training.

xxxThe first level, evaluating the "Reactions", is the basis. It attemps to answer questions regarding the participants' perceptions of the training: Did they like it ? - Was the content relevant to their job and tasks ? - Did they expect topics which were missing?
According to Kirkpatrick, every programme should at least be evaluated at this level to provide for the improvement of a training programme. Although a positive reaction does not guarantee learning, a negative reaction almost certainly reduces its possibility.


 proposes the tool :  electronic questionnaire

Everything is done on the computer: the preparation (list of the sessions, list of the participants), the entering of the appraisals of the participants by a simple click, with the possibility to add comments in free text, and finally the data-processing (consolidaton and production of the final reports).
The participants have to give their evaluation for each session (and its "speaker") as well as - at the end - for the course as a whole.
The questions and button captions are different for the session-appraisals and for the overall-appraisal. They can be adapted according to your wishes and needs (see below the links displaying example screen-shots)
The programme for entering the appraisals exists in two forms : either for execution in native Windows (single PC or on a LAN) or for execution through the Internet. The second form is useful in case of a course held outside your training center (e.g. in a hotel); in that case, the participants- and session-list are uploaded to a Web-server, to which the participants will enter their input, and - when the course has finished - the data are downloaded back to the central data-base for their final processing.
The final data-processing programme produces automatically two reports, one about the overall course and another with the details for each sessions, each with the averages of the numerical appraisals and the list of all received comments.
Other additional possibilities are available, e.g. for asking the participants to create their "action plans" (with automatic sending to their superiors for discussion after the course). A special programme is also available for analyzing the archived data and producing statistic.
eQuest is available under licence (you install and run the programmes yourself) or as a service.
When you decide for the service option, you simply provide to OpenTrain the list of your participants and the list of the sessions to evaluate. You, i.e. the participants will receive an Internet link for entering the appraisal programme. At the end of the course, OpenTrain collects the data, consolidates them and you will receive the final reports with the appraisals and comments of the participants.

xxxc      lClick here to see an example of screens for entering
xx           c   the appraisals of a session and of the overall course.

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